Veg Box FAQ

Not this week's veg box, but a veg box
Skip to questions about:

Orders
Collecting a veg box
Deliveries
Produce
Extras

Orders

How can I sign up for a veg box?

You can sign up using the form here!

What happens when I sign up?

You’ll get an email confirming the week when your first delivery is due, with lots of other handy info. At least a week before the first delivery, we’ll get in touch again to let you know which day of the week your deliveries will be.

Can I manage my veg box subscription online?

Yep! We have a website where you can manage your deliveries, order groceries and change your subscription. Existing customers can sign in here. You can also email us at vegboxes@locavore.scot with any queries or changes to your account.

Can I pause my order?

Absolutely! Log in to your customer account and choose book a holiday from the “your orders” page. If you want to pause and aren’t sure when you’ll be ready to restart, that’s OK too- just email us.

How do I cancel my subscription?

I’m sorry to hear that you want to- but send us an email at vegboxes@locavore.scot and we’ll put the cancellation through for you.

Can I find out what’ll be in my next veg box?

Yes! It’s always detailed in our newsletter, which is posted to our website each week, and emailed out to all our active customers. You can also find the list via the veg box menu at the top of this page. Please note that as veg is an unpredictable business, the list is always subject to change.

How can I pay for my veg boxes?

We can only take payments via direct debit. We charge on the same day as delivery, and you’ll receive an itemised statement and a notification from GoCardless, the software that we use to manage our direct debits. Please check the statement carefully to make sure everything looks right, and email as soon as possible if it doesn’t. If you’d like more information about how payments work, you can find that here. Please note that you must have a UK bank account in order to place an order.

Can I change the account I pay from?

Yes- you can set up a new direct debit mandate, and delete the old one, on the “payments” page of your customer account. Or send us an email to vegboxes@locavore.scot and we’ll help you out.

Is it just veg boxes?

No, we offer fruit bags, supplementary veg bags, and loads of extras, including milk, bread, eggs, and lots more. Scroll to the section called “extras” for more info, or take a look at the veg box price list here.

Is there a minimum order?

Yes. We have a minimum order of £10 per delivery, and every delivery needs to include a veg box.

Can I have my subscription on a fortnightly basis?

Yes, simply select that you’d like each item fortnightly when you sign up, or email us to switch your schedule over.

There’s something that I don’t like, or can’t eat. Can I have it omitted from my veg boxes or fruit bags?

Yes. You can have up to three items on your opt-out list for veg and three for fruit- see the list of options here. Items on the list will be replaced by something of equal value. We aren’t able to specify what it is. Please expect to see a little less variety if you have three items on your opt-out list. Add items on the “dislikes” page of your account, or send us an email.

Please note there will be a delay of at least a week to put opt-out items into effect, as we need the information before we do our produce ordering.

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Deliveries

Do I need to be home for deliveries?

Nope! Let us know of a safe place that our driver can leave your delivery. If you live in a tenement or block of flats, you can give us a key to the close so your order can be left outside your flat door. Please send keys, labelled with your name and customer number only, to our Veg Box HQ- the address is here. If you live in a house, you can leave a large, lidded plastic box outside your door to protect the veg from the elements. Please make sure it’s big enough for the whole box, as we can’t unpack your order into it. In the summer, consider a chill bag or insulated box for delicate or chilled items.

What day will my veg box be delivered?

We deliver on Wednesdays, Thursdays, Fridays, and Saturdays. We will let you know which day we’ll deliver to you when you sign up. We deliver according to area so we are almost always unable to change the day of the week your box is delivered.

What time will my box be delivered?

Unfortunately, we aren’t able to provide estimated delivery times, as when we get to you depends on a lot of variables: when our own deliveries arrive, how the traffic is, how many customers we’re delivering to on your run that day- even the weather can make a big difference. This all means that it can be unpredictable and vary from week-to-week. It’s usually a safer bet to find a way to have the veg safely delivered if you aren’t in than to try to wait in for the delivery.

What packaging can I return?

We reuse the folding cardboard veg boxes and the fruit-crate boxes extras come in. We return Mossgiel Milk bottles to them- rinsed out really well please- and Ed’s Bees honey jars to the eponymous Ed. We can take back our Locavore hummus Vegware containers to be biodegraded (they can’t be put in food waste bins but can be commercially biodegraded). We also take plastic bottle tops for recycling.

I don’t live in Glasgow- can I get a veg box delivered?

Maybe! We deliver to several areas outwith Glasgow, including Edinburgh, Stirling, and Prestwick. If you’re not sure if you’d fall within the area or not you can use the postcode checker here or send us an email to vegboxes@locavore.scot and we’ll look into it. We’re growing all the time so if we can’t reach you just yet we might be able to soon!

Can I collect my veg boxes?

We do not offer collections ourselves, but we sell our veg boxes via several food hubs which offer collection. Read more about them here.

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Produce

Is everything organic?

Generally speaking, yes. However, we’re currently partnering with Caldwell’s Vegetables, in Turnberry and The Free Company, in Edinburgh, as they convert to organic farming. Our newest growing site, on Narrowboat Farm, is also in conversion. The conversion process involves farming to organic standards for some time before the farm and its produce can be certified. Almost all of our other produce will be certified organic, with very rare other in-conversion items, which will always be specified in the weekly veg list. You can read more about how and why we’re partnering with Caldwell’s here.

How local is the produce?

For the veg boxes, we source all our produce as locally as possible. During peak season, we grow a lot of its produce ourselves on our market garden in Neilston, just outside of Glasgow. Everything else comes from elsewhere in the UK, with a lot of our produce coming from Chapel Organics in North Berwick, especially in the winter. The fruit bags and supplementary veg bags contain produce from the UK and Europe, with the exceptions of things like bananas and pineapples. Produce from overseas travels by ground transport, never air-freighted. At present, we’re including some produce from Europe in the veg boxes when necessary in order to keep them as full as possible during the hungry gap- read more about why, and what we’re doing to avoid sourcing veg from overseas, here.

How is your produce packaged?

Generally, it’s just in our reusable cardboard boxes. Where it needs other packaging, we mainly use biodegradable bags, which you can use to line your food waste bin, or put them in your compost. We also use recyclable paper bags. We try to avoid single-use plastic packaging whenever possible.

There’s something wrong with the produce I received- what should I do?

Oh no! I’m so sorry to hear that. Send us an email to vegboxes@locavore.scot, preferably within 24 hours of receipt, and let us know what the problem is so we can find our what went wrong.

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Extras

Are all the extras organic?

Almost everything we offer is organic. Exceptions are the Engevita Yeast Flakes with B12 and some bakery items.

Milk?

Yes! We sell Mossgiel Milk in 1-pint bottles. It comes in whole or semi-skimmed.

Bread?

Yep, we have bread from Different Breid and Freedom Bakery.

Eggs?

We have organic Scottish eggs by the half-dozen.

Other things?

Oh yeah! We have lots of useful items we offer as extras- veg brushes, loo roll, jam, hummus. The best way to find out what we have is to browse the Online Veg Box Shop, or checking out the list here. You can also subscribe to anything on there, so send us an email if you’re interested.

Hey! You haven’t answered my question!

Sorry about that- send us an email at vegboxes@locavore.scot and we’ll get back to you as soon as we can.

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